The chair takes longer to ship out if you have it “custom” - if you add-on any additional features to the chair - then you will be waiting a long time for the chair- over two months. Bottom of the chair came chipped in two places. The vibration for the pedi bowl cannot be used because it is so loud due to the bowl not sitting properly on the base. The heating element doesn’t keep the water very warm for very long. The chair’s vibration works well but the hearing feature on the chair does not work. The chair is pretty and comfortable to sit in. I am 4’11” and would have a hard time getting a pedicure in this particular chair because my feet do not reach the bowl. Love the idea of the non-plumb pedicure chair because i feel they are more sanitary, but this one definitely could be improved. This chair was not cheap so i am overall disappointed in my purchase.